Privacy Policy

Effective Date: April 17, 2026

This Privacy Policy describes how David Davis Creed II, doing business as Reno GreenScapes ("we," "us," or "our"), collects, uses, and protects your personal information when you visit our website (https://renogreenscapes.com/) or use our landscaping services and AI Receptionist.

## 1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website, use our chat widget, call our business phone number, or request an estimate. This may include:

* Contact Information: Your name, email address, phone number, and property address.

* Communication Data: The content of your messages, chat transcripts, and call recordings when interacting with our AI Receptionist or team.

* Technical Data: IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies.

## 2. How We Use Your Information

We use the information we collect for the following purposes:

* To provide, operate, and maintain our landscaping and customer service operations.

* To communicate with you, including responding to inquiries, sending estimate and appointment confirmations, and providing customer support.

* To send administrative information, such as updates to our terms or policies.

* To improve our website, services, and user experience.

## 3. SMS and Mobile Information (A2P 10DLC Compliance)

We take your privacy seriously, especially regarding mobile communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your phone number, you consent to receive text messages from Reno GreenScapes regarding your inquiries, estimates, appointments, and service updates. Message and data rates may apply. Message frequency varies. You can opt out of receiving text messages at any time by replying "STOP" to any message you receive from us. For assistance, reply "HELP."

## 4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

* Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and providing our services (e.g., hosting providers, communication platforms), subject to strict confidentiality agreements.

* Legal Requirements: We may disclose your information if required to do so by law, court order, or government request, or to protect our rights, property, or safety.

## 5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

## 6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the information provided below.

## 7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Effective Date."

## 8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Reno GreenScapes

David Davis Creed II

355 Record St

Reno, NV 89512

[email protected]

775-722-1995